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Kesenjangan Harapan Nasabah Dan Manajemen Terhadap Informasi Keuangan Dan Non Keuangan
Skripsi Disusun Oleh : Fina Budiyanti
(Prodi Akuntansi Fakultas Ekonomi Universitas Ahmad Dahlan Yogyakarta 2013)
The research was conducted in BMT Beringharjo located at the head office and branch offices. Research purposes to determine the expectations gap between customer and management of the delivery of financial and non-financial information in BMT Beringharjo. Sampling technique was non probability sampling using convenience sampling method. The data collection techniques with questionnaires distributed to respondents' customers and management. Data analysis tools using different test t-test to determine whether or not there is a expectations gap between customer and management of the delivery of financial and non-financial information.
Submission of financial and non-financial information to the customer is very important. For customers requiring financial information to determine the ability of BMT Beringharjo in securing funds, providing investment gains (profit sharing) to customers, and for the calculation of the results will be given. Non- financial information customers need to know Beringharjo BMT in accordance with Islamic law correctly or not.
The results of this research are: (1) the analysis of Mann-Whitney U test significance value of 0.124, which means there is no expectations gap between customer and management of the delivery of financial information. (2) the analysis of the independent sample t test significance value of 0.074, which means there is no expectations gap between customer and management of the delivery of non-financial information.
Keywords : Expectation Gap, Financial Information, Non-Financial Information.
Post. 02 August 2013 , By admin
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